Return and Refund Policy

At metalX, every product is custom-printed on demand. We craft each item specifically for you, ensuring uniqueness and top-notch quality. Because of our on-demand production process, we do not offer a return policy under normal circumstances.

However, we understand that damages can sometimes occur during shipping. Below are the guidelines for our refund and damage resolution process:

1. Damaged Products Upon Delivery

   • Inspection at Delivery: We strongly recommend inspecting your package in the presence of the delivery person. If you notice any visible damage or tampering, please do not accept the delivery.
   • Refusal of Damaged Packages: If the package is clearly damaged upon arrival, refusing delivery helps us streamline the replacement or refund process.

2. Refunds for Accepted Damaged Products

   • Mandatory Unboxing Video: If you find the product damaged after accepting it, you must provide an unboxing video. This footage is required by our delivery partners as proof of the damage and to ensure a smooth claims process.
   • Contact Our Support Team: Once you have the unboxing video, reach out to us immediately at +919870231982 We will guide you through the necessary steps to initiate a refund or replacement.

3. Exclusions

   • No Returns for Custom Orders: We cannot process returns for any reason other than documented damages, as all metalX products are made to order.

By placing an order with metalX, you acknowledge and agree to the terms of this policy. If you have any questions or need further clarification, please contact our support team at [Contact Information]. We appreciate your understanding and thank you for choosing metalX!