Shipping Policy

At metalX, we strive to deliver a smooth and timely shipping experience for all our customers. This Shipping Policy outlines the key details regarding shipping times, costs, and potential delays. By placing an order with us, you agree to the terms and conditions described below.


1. Shipping Timeframes

  1. Standard Shipping (Domestic):

    • Estimated Delivery: Within 7 days for most orders.
    • We make every effort to process and ship your order as quickly as possible. Once your order is shipped, you will receive a confirmation email with tracking details (if available).
  2. Extended Shipping Delays:

    • In rare cases, due to import processes or unforeseen logistical issues, delivery can take up to 40 days.
    • These extended delays are exceptional and typically occur due to factors beyond our control, such as customs clearances, border restrictions, or carrier delays.

2. Order Processing

  • Processing Time: Most orders are processed within 1–2 business days (excluding weekends and public holidays). During peak seasons or promotions, processing times may be slightly longer.
  • Custom Production: As our products are often custom-made on demand, additional production time may be required before shipping. Please refer to the product page or order confirmation for specific timelines.

3. Shipping Fees

  • Domestic Shipping: Shipping charges (if applicable) will be calculated at checkout based on your location and the weight/volume of your items.
  • International Shipping: For orders delivered outside India, you are responsible for any customs duties, taxes, or additional fees imposed by the destination country.

4. Tracking Your Order

  • Tracking Details: Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and a link (if available) to the courier’s tracking portal.
  • Updates: If you have any questions or issues tracking your package, please reach out to our customer support team for assistance.

5. Potential Delays and Issues

  1. Courier Delays: Shipping times can be impacted by external factors such as weather, strikes, or public holidays. We are not liable for delays caused by courier companies or other shipping partners.
  2. Customs and Duties: International shipments may be subject to additional customs checks, which could delay delivery. Any duties or taxes levied are the sole responsibility of the recipient.

6. Incorrect or Incomplete Address

  • Accuracy: Please ensure your shipping address is complete and accurate. We are not responsible for lost or returned packages due to incorrect or incomplete address details provided at checkout.
  • Reshipment Fees: If an order is returned to us because of an incorrect address, we may charge additional shipping fees to resend the package.

7. Lost or Damaged Packages

  • Damage Upon Delivery: If your package appears visibly damaged upon receipt, we recommend refusing delivery and contacting us immediately. If you do accept a damaged package, please record an unboxing video for any claims.
  • Lost Packages: If tracking information indicates your order has been delivered but you have not received it, please contact our support team for assistance in filing a claim with the courier.

8. Contact Us

For any further questions or concerns about shipping, please reach out to our customer support at:

  • Email: Metalxprints@gmail.com
  • Phone: +919870231982

We appreciate your understanding and patience. Thank you for choosing metalX. We look forward to delivering a product that meets your expectations!